Here are some tips to ensure the best RCC experience possible:


  • Ask speakers to take turns talking and to state their names before speaking.   This helps the RCC user identify who is speaking.

  • Encourage speakers to speak directly into the phone, speakerphone or microphone. 

  • Request all non-speaking attendees to mute their phones.

  • Ask attendees to minimize background noises (such as shuffling papers, moving the speakerphone, snacking, etc.).

  • Ensure that any video or presentation is played near the phone, speakerphone or microphone for clearer transcription.

For the most efficient captioning, reply to your RCC confirmation email prior to your event (conference call or webinar) with attendee names, agenda, speaker notes, PowerPoints or any other information.

For technical or captioning issues during the call, contact RCC Support Service.