Voice Carry-Over Speech-to-Speech (VCO-STS) lets deaf or hard-of-hearing individuals use their voices directly. In choosing the VCO-STS service the user permits the CA to repeat words the user has spoken but are not understood by the other party. This allows the conversation to progress without delay and may ease the frustration of being asked to repeat or concerns about being misunderstood. Register with Customer Service to be sure that your calls are “branded” VCO.

How Does VCO-STS Work?

  • 1

    The VCO-STS user speaks directly to the other party.

  • 2

    The CA repeats the VCO-STS user’s spoken words if needed.

  • 3

    The other party speaks and the CA types everything the other party says.

  • 4

    The VCO-STS user reads on a TTY screen what the other party says.

Ohio Relay Customer Profile

The Ohio Relay Customer Profile allows consumers to list their preferences for calls, such as:

  • Frequently dialed numbers
  • Emergency numbers
  • Preferred gender of operator
  • Announcing relay service

As a consumer, you have flexibility in updating your preferences at any time.

Click here to learn how to set up your Customer Profile.