Ohio Relay Toll-Free Numbers
and Contact Information
We’re here to help! All services are available 24 hours a day,
7 days a week, except where noted.
Ohio Relay Customer Support
Emma Danielson headshot
Emma Danielson
Senior Customer Relations Manager
800-676-3777 (TTY/Voice)
emma.danielson@t-mobile.com
Ohio Relay Services
A man typing on a TTY.
TTY Relay
711 or
English: 800-750-0750
Spanish: 888-269-0678
TTY Relay Customer Service
English: 800-676-3777
Spanish: 800-676-4290
Email: access@t-mobile.com
A man talking on a smartphone.
Standard Phone User
711 or
English: 800-750-0750
Spanish: 888-269-0678
Customer Service
English: 800-676-3777
Spanish: 800-676-4290
Email: access@t-mobile.com
A smiling woman listening on a handset and reading captions on a VCO phone.
Voice Carry-Over (VCO)
711 or
English: 877-644-6826
Spanish: 888-269-0678
VCO Customer Service
English: 866-931-9027
Spanish: 800-676-4290
Email: access@t-mobile.com
A DeafBlind man reading braille on a TeleBraille device.
TeleBraille Relay
711 or
English: 800-750-0750
Spanish: 888-269-0678
TeleBraille Relay Customer Service
English: 800-676-3777
Spanish: 800-676-4290
Email: access@t-mobile.com
A man wearing a headset to listen to the other party and typing on a VCO phone.
Hearing Carry-Over (HCO)
711 or
English: 800-750-0750
Spanish: 888-269-0678
HCO Customer Service
English: 800-676-3777
Spanish: 800-676-4290
Email: access@t-mobile.com
Ohio Speech-to-Speech Services
A man holding a phone to his ear and talking.
Speech-to-Speech (STS)
711 or
English: 877-750-9097
Spanish: 888-269-0678
STS Customer Service
English: 877-787-1989
Spanish: 800-676-4290
Email: access@t-mobile.com
Ohio Captioned Telephone Service
A smiling man listening and reading on a CapTel phone.
CapTel
Captioning service is available:
English: 24 hours a day, 7 days a week
Spanish: 8 am – 12 am, 7 days a week
CapTel Customer Service
Press the blue button labeled “Cust Serv” on the CapTel phone or call:
English: 888-269-7477, 24 hours
Spanish: 866-670-9134, Monday-Friday, 9:00 am – 6:30 pm
Email: captel@captel.com
TRS Customer Profile
Contact-Customer-Profile-191x191
Support Service for TRS Customer Profile
English: 800-676-3777
Spanish: 800-676-4290
Email: access@t-mobile.com
International Relay
Drawing of a telephone handset next to a globe.
International Relay
711 or any Ohio Relay toll-free relay number.
For a standard phone user outside
the US to call a Relay user:
English and Spanish: 605-224-1837
Support Service
English: 800-676-3777
Spanish: 800-676-4290
Email: access@t-mobile.com
If 711 does not work
711
Your building’s PBX system may need to be modified in order to enable the 711 dialing.
Contact your office administrator,
IT specialist or local telephone service provider to ask for the 711 dialing in your building.
For FCC information about the 711 dialing, visit FCC website.